GREAT REMOVALS LTD
TERMS AND CONDITIONS
These Terms and Conditions outline the agreement between GREAT REMOVALS LTD (we, us, our) and you, the customer (you, your). By booking our services, you confirm your acceptance of these terms.
1. Our Services
We provide domestic and commercial moving services, including removals, transportation, loading, unloading, and related services as agreed at the time of booking.
2. Quotes and Prices
- All quotes are based on the information you provide.
- Quotes may change if the job details change (e.g. extra items, difficult access, longer time).
- Prices may be hourly or fixed, as agreed before the move.
- All prices are in GBP (£) and include VAT if applicable.
3. Booking and Payment
- A booking is confirmed once we receive your acceptance.
- Payment must be made as agreed (cash, bank transfer, or other accepted methods).
- Full payment is required on completion of the job unless agreed otherwise.
- Late payments may result in extra charges.
4. Cancellations and Changes
- Please tell us as soon as possible if you need to cancel or change your booking more than 72 hours’ notice: no charge
- 24–72 hours’ notice: up to 50% charge
- Less than 24 hours’ notice: up to 100% charge
- Date changes depend on availability.
- We may cancel or delay services due to events beyond our control (e.g. weather, breakdowns, road closures).
5. Customer Responsibilities
You agree to:
- Tell us in advance about fragile, heavy, or special items
- Provide accurate details about the move.
- Ensure clear and safe access to the property.
- Secure parking permits if required.
- Pack items properly unless packing services are included.
- Disconnect appliances before moving day. We are not responsible for delays caused by poor access or missing information.
6. Items We Will Not Move
Unless agreed in writing, we do not move:
- Hazardous or flammable items
- Explosives, chemicals, or gas bottles
- Illegal goods
- Cash, jewellery, precious metals, or valuable documents
We are not responsible for these items.
7. Damage and Liability
- We take reasonable care when handling your items and property.
- If any item (contents) is damaged due to our fault, we will pay up to £50 per item.
- If any damage is caused to the property (walls, doors, floors, etc.) due to our fault, we will pay up to £100 per incident.
- Any damage or loss must be reported to us on the day of the move or within 24 hours
- We will inspect the damage and agree a fair solution.
We are not responsible for:
- Items packed by the customer
- Pre-existing damage
- Fragile items not declared before the move
- Delays or damage caused by events outside our control
Our liability is limited to the amounts stated above, and no further compensation will be paid.
8. Insurance
- Basic goods-in-transit insurance may be included.
- Additional insurance is your responsibility unless agreed in writing.
- Please ask us about insurance before the move if needed.
9. Delays and Access Issues
- If delays are caused by poor access, lifts, stairs, traffic, or waiting times, extra charges may apply.
- We are not responsible for delays caused by third parties.
10. Commercial Moves
For business and office moves:
- You are responsible for data protection and confidential materials.
- We are not liable for business losses, loss of profit, or downtime.
11. Complaints
- Any complaints must be made in writing within 7 days.
- We will aim to resolve issues fairly and quickly.
12. Claims
Any damage or loss must be reported in writing within 7 days of the move. Claims submitted after this period may not be accepted.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
14. Contact Details
GREAT REMOVALS LTD
- 26 Crompton Rd, Levenshulme, Greater, Manchester M19 2GH, UK.
- +44 7990 332388
- greatremovalsltd@gmail.com
